Delete account & data

You can request deletion of your Niilox API developer account and related personal data at any time. This page explains how.

1. What gets deleted

• Your portal user profile (email, name, auth identifiers for that account).
• Membership in developer tenants you solely own, when no other members remain (or as we arrange with you).
• API keys issued to tenants you ask us to close, after a short security grace period.

We may retain limited records required for law, fraud prevention, billing disputes, or carrier obligations (for example invoice history or anonymized usage aggregates). Message content retained only as described in our Privacy Policy will be deleted or anonymized according to those retention rules.

2. How to request deletion

1. Email us from the address on your account: support@niilox.com
2. Include the subject line Niilox account deletion request, your account email, and any tenant / app id you want closed.
3. We will verify ownership (for example by confirming access to the email or portal) and process the request, typically within 30 days.

Email deletion request

3. Before you delete

• Export any data you need (API configs, usage exports) from the portal.
• Cancel paid subscriptions and release phone numbers you no longer need.
• Rotate or revoke keys in apps that still call Niilox.

4. End users of your apps

If you are a developer using Niilox to serve your own customers, you remain responsible for honoring their deletion requests for data you control. We will assist as a processor where reasonably requested in writing.

5. Contact

Privacy & deletion: support@niilox.com